Privacy Policy

Effective Date: 29 April 2026
Website: https://creativeandcommercial.co.uk
Business Name: Creative & Commercial

Privacy Policy

At Creative & Commercial, we take your privacy seriously and are committed to protecting your personal information.

This policy explains what information we collect, how we use it, and the steps we take to keep it safe when you visit our website, contact us, or work with us.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation.

Who We Are

Creative & Commercial provides digital marketing, website development, branding, strategy, and commercial consultancy services.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: hello@creativeandcommercial.co.uk
Website: https://creativeandcommercial.co.uk

Information We Collect

Information You Give Us

This may include:

  • Your name

  • Email address

  • Telephone number

  • Company name

  • Billing details

  • Project information

  • Enquiry details

  • Any information you send to us through contact forms, email, or direct communication

Information Collected Automatically

When you visit our website, we may also collect:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Referral source

  • Pages visited

  • Time spent on pages

  • Website usage behaviour

  • Cookie and tracking information

How We Use Your Information

We use your information to help us run our business properly and provide our services effectively. This includes:

  • Responding to enquiries

  • Delivering our services

  • Managing client relationships

  • Processing invoices and payments

  • Improving website performance and user experience

  • Sending updates or marketing communications where appropriate

  • Monitoring analytics and website performance

  • Protecting website security

  • Meeting legal and regulatory requirements

Our Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful reasons for processing your data:

  • Your consent

  • The performance of a contract

  • Legitimate business interests

  • Legal obligations

Marketing Communications

From time to time, we may send you relevant updates, marketing information, or service-related communications where you have made an enquiry, worked with us, or opted in to receive them.

You can unsubscribe at any time by using the unsubscribe link provided or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use the site.

These may include:

  • Essential functionality cookies

  • Website performance and analytics cookies

  • Marketing and advertising cookies

  • Preference and functionality cookies

You can control cookie settings through your browser preferences.

Where needed, a separate Cookie Policy may also apply.

Third-Party Services

We work with trusted third-party providers to help us operate our website and services. These may include:

  • Google Analytics

  • Google Ads

  • Meta (Facebook and Instagram)

  • Mailchimp or similar email platforms

  • CRM systems

  • Hosting providers

  • Payment processors

  • Scheduling and automation platforms

These providers may process personal data on our behalf and are expected to meet appropriate data protection standards.

Sharing Your Information

We do not sell your personal data.

We may share information where necessary with:

  • Professional advisers

  • Service providers and subcontractors

  • Payment providers

  • Legal, regulatory, or government authorities where required

How Long We Keep Your Data

We only keep personal data for as long as necessary for the reason it was collected, including for legal, accounting, and reporting purposes.

Retention periods will depend on the type of information and our relationship with you.

Keeping Your Data Secure

We take appropriate technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.

While we do our best to keep your data secure, no online system can ever be completely guaranteed as fully secure.

Your Rights

Under UK GDPR, you may have the right to:

  • Request access to your personal data

  • Ask for incorrect information to be corrected

  • Request deletion of your data

  • Restrict how your data is used

  • Object to certain types of processing

  • Request transfer of your data

  • Withdraw consent where consent is the legal basis

  • Make a complaint to the Information Commissioner’s Office (ICO)

If you would like to exercise any of these rights, please contact us.

External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

Children’s Privacy

Our services are not aimed at children under 13, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Creative & Commercial
Email: hello@creativeandcommercial.co.uk
Website: https://creativeandcommercial.co.uk